Principle 5 of CILEx's Code of Conduct (Code) shines a bright light on how to behave towards your clients and the standards your clients can expect from you.
Finding advice on complaints is vitally important for both consumers and our regulated community. Here, Regulation Matters provides clear information for consumers and for CILEx regulated members.
Choices, choices. Where can consumers find the right information on legal services? Helen Whiteman highlights the issues and makes a recommendation.
Vicky Purtill, Director of Authorisation & Supervision at CILEx Regulation, explains.