Regulation Matters communicates a wide range of regulatory issues and information in a simple, accessible way. It’s the first stop for CILEx legal practitioners and consumers looking for monthly guidance, exclusive features and talking-head videos.

Latest Videos

The SRA on why #diversitymatters

The Solicitors Regulation Authority published its latest diversity data figures in January 2018. Based on those findings, Executive Director Jane Malcolm discusses how the legal profession's make-up is changing, upcoming diversity events, and the SRA's top tips for promoting diversity within law firms.

Legal Ombudsman: Coming soon...

Rob Powell, Chief Executive Officer at the Legal Ombudsman, reveals details of LeO's 2018-2019 Business Plan and explains his main focus for the coming years.

Case Studies

Legal Ombudsman: All you need to know

Rebecca Marsh recently joined LeO as Chief Ombudsman. She explains to Regulation Matters when and how a consumer can approach LeO with a complaint about a legal service provider, and the likely length, cost and outcome of an investigation.

LinkedIn: From Links 2 Leads

Rachel Tombs, solicitor for 15 years and founder of legal-marketing and business-development consultancy Links2Leads, gives law firms the "dos and don'ts" for engaging with clients and consumers using social media.

The LSB and the wider legal sector

Helen Whiteman, CEO of CILEx Regulation, talks to Helen Phillips, Interim Chair of the Legal Services Board, about how the LSB's work impacts legal regulators, practitioners and consumers.

Independent and impartial advice for the legal sector

Helen Whiteman interviews Chair of the Office for Legal Complaints, Wanda Goldwag, to find out about the work of the OLC and how far it has progressed with a "root-and-branch" review of the complaints process at the Legal Ombudsman.

Criminal Practice Rights: Getting you ready for trial

Sarah Phippen qualified as a Fellow of the Chartered Institute of Legal Executives in 2012. She discusses the CILEx Regulation's Criminal Practice Rights Course with Regulation Matters.

Fraud and scams: How to stay one step ahead

John Kunzler, Senior Vice President of Financial and Professional Risks (FINPRO) at Marsh, a global leader in insurance broking and risk management, explains to CILEx Regulation CEO Helen Whiteman what he sees as the greatest current areas of risk to legal service providers and their clients.

LawCare: You are not alone

LawCare is dedicated to promoting and supporting good mental health and wellbeing in the legal community. Its CEO, Elizabeth Rimmer, tells Regulation Matters all about the charity and its involvement in World Mental Health Day.

Practice Rights can benefit you, your practice and your clients

Chartered Legal Executive Advocate Gary Claeys explains to Regulation Matters how gaining CILEx Regulation Advocacy Rights has enhanced his professional status and transformed his role as personal injury lawyer.

Continuing Professional Development: All you need to know

If you’re unsure of how “planned activities”, “unplanned activities” and “professionalism” can count towards your outcomes-based CPD, Helen Whiting, CILEx Regulation’s Practitioner Authorisation and Supervision Manager, and Danielle Ingle, Practitioner Officer can help.

Your journey to Fellowship

Angela Tyrrell became a Fellow of the Chartered Institute of Legal Executives in July 2017. Here she tells CILEx Regulation about her path to Fellowship.


RT @CILExLawSchool: We are delighted to have been shortlisted as a finalist in the Award for Diversity & Inclusion category at the LexisNex…


Jane Malcolm discusses how the legal profession's make-up is changing, upcoming diversity events, and…


10 top tips for face-to-face communication with your clients #RegMatters #consumers


RT @DonnaJHart11: @TheFamilyLawCo @RachelmBuckley and I look forward to welcoming college students to our offices next week talking about d…


RT @CILExLawyers: The British Nigeria Law Forum (BNLF) Women's Network was launched on 9 March. The theme of the launch event was ‘Inspirat…


With a 26.5% response rate to our Diversity Survey, the regulated community have given a huge boost to equality and…


RT @LawCareLtd: Have you been on your lunchbreak yet? It's so important to eat a balanced diet and drink plenty of water to help with good…


RT @legal_choices: Did you pay an application fee to register a Power of Attorney in England or Wales between April 2013 and March 2017? Yo…


RT @BritishLegalIT: The British #Legal #Technology Forum 2018 has now officially opened – #BLTF2018 #LegalIT #Law #Lawfirm #Lawyer https://…


With a 26.5% response rate, our regulated community has given a huge boost to equality and diversity data and knowl…


RT @jennypelling: Thanks for taking part in the @CILExLawSchool legal tech event for apprentices @angela_jackman @CILExRegulation @HollyMo…


Following @CMAgovUK guidance, we're working with other legal regulators to deliver greater market transparency