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Features

Welcome to our features section. Keep up to date with the latest topics and issues facing legal practitioners and consumers. From our top tips to the very latest regulatory developments and proposals, there’s something for everyone.

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How the Legal Ombudsman resolves complaints

25.02.19

The Legal Ombudsman (LeO) recognises that the situation of every complaint is different and a “one size fits all” approach cannot be used. The LeO’s guidance provides a clear explanation of how it decides what a reasonable outcome to a complaint should be.
Out with the old, in with the new

25.02.19

In the spirit of spring-cleaning, at the end of this week CILEx Regulation is relaunching its corporate website. The website address - www.cilexregulation.org.uk - remains the same and you will be able to access the same documents and resources as you can on the existing site. But the new site aims to be cleaner, fresher, more user-friendly and more accessible.
The Price is Right - Buying into Transparency

22.02.19

The CILEx Regulation Transparency Rules came into force on 14 January 2019. Marketing specialist Rachel Tombs says law firms should use the opportunity to shift the emphasis from "price" to "value", going beyond the minimum requirements to distinguish their firm’s offering on their website and differentiate themselves from the competition.
Money Matters

22.02.19

All applicants for CILEx membership and existing members are required to declare any adverse conduct which may impact on their membership or registration; this is referred to as “prior conduct” and includes certain financial matters. This article explains why declarations of financial matters are important, the types of financial matters CILEx Regulation needs to know about, and its approach when considering such matters.

Law firm Insights

28.01.19

Vicky Purtill, Director of Authorisation & Supervision at CILEx Regulation, took part in the regulator's second law firm event on Saturday 26 January, which was held at the Grange Hotel in London. She summarises the Insights Programme highlights.
More help from Legal Choices

28.01.19

The Legal Choices website helps consumers with decisions about legal issues and lawyers. The website is being updated, so soon there will be even more reasons to visit...

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