The Legal Ombudsman (LeO) recognises that the situation of every complaint is different and a “one size fits all” approach cannot be used. The LeO’s guidance provides a clear explanation of how it decides what a reasonable outcome to a complaint should be.
In the spirit of spring-cleaning, at the end of this week CILEx Regulation is relaunching its corporate website. The website address - www.cilexregulation.org.uk - remains the same and you will be able to access the same documents and resources as you can on the existing site. But the new site aims to be cleaner, fresher, more user-friendly and more accessible.
The CILEx Regulation Transparency Rules came into force on 14 January 2019. Marketing specialist Rachel Tombs says law firms should use the opportunity to shift the emphasis from "price" to "value", going beyond the minimum requirements to distinguish their firm’s offering on their website and differentiate themselves from the competition.
All applicants for CILEx membership and existing members are required to declare any adverse conduct which may impact on their membership or registration; this is referred to as “prior conduct” and includes certain financial matters. This article explains why declarations of financial matters are important, the types of financial matters CILEx Regulation needs to know about, and its approach when considering such matters.
Vicky Purtill, Director of Authorisation & Supervision at CILEx Regulation, took part in the regulator's second law firm event on Saturday 26 January, which was held at the Grange Hotel in London. She summarises the Insights Programme highlights.