Case Studies | The Wider Sector
Our case studies section is packed with short videos and interviews with CILEx lawyers, industry commentators and regulated professionals who want to share their stories with you. If you'd like to tell Regulation Matters your story, let us know!
Legal Ombudsman: All you need to know
23.02.18
Rebecca Marsh recently joined LeO as Chief Ombudsman. She explains to Regulation Matters when and how a consumer can approach LeO with a complaint about a legal service provider, and the likely length, cost and outcome of an investigation.
Legal Ombudsman: Coming soon...
23.02.18
Rob Powell, Chief Executive Officer at the Legal Ombudsman, reveals details of LeO's 2018-2019 Business Plan and explains his main focus for the coming years.
The LSB and the wider legal sector
26.01.18
Helen Whiteman, CEO of CILEx Regulation, talks to Helen Phillips, Interim Chair of the Legal Services Board, about how the LSB's work impacts legal regulators, practitioners and consumers.
LinkedIn: From Links 2 Leads
26.01.18
Rachel Tombs, solicitor for 15 years and founder of legal-marketing and business-development consultancy Links2Leads, gives law firms the "dos and don'ts" for engaging with clients and consumers using social media.
Independent and impartial advice for the legal sector
18.12.17
Helen Whiteman interviews Chair of the Office for Legal Complaints, Wanda Goldwag, to find out about the work of the OLC and how far it has progressed with a "root-and-branch" review of the complaints process at the Legal Ombudsman.
Flying the flag for a diverse legal sector
18.12.17
Rubina Khanom, Chartered Legal Executive at Howells LLP, entered and won a competition to join CILEx Regulation at the UK Diversity Legal Awards. Live at the event, she tells Regulation Matters how CILEx helped in her battle to enter the legal profession and explains why diversity within the sector is so important to her.