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The Legal Ombudsman’s top tips for best practice complaint handling

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Helping us can help you too: The mutual benefits of cooperating with your regulator

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Features

24-05-2021
Helping us can help you too: The mutual benefits of cooperating with your regulator
21-05-2021
The Legal Ombudsman’s top tips for best practice complaint handling
22-03-2021
CILEx Regulation firm celebrates six months since opening during unprecedented year
25-02-2021
Maintaining high standards in your personal and professional life
22-02-2021
Comparison sites, customer reviews and legal services
15-02-2021
A power hour for your wellbeing
20-01-2021
Serious and organised crime – a £37 billion problem
10-12-2020
LawtechUK selects five pioneers to participate in R&D sandbox initiative
23-10-2020
Find the right kind of support while WFH
01-09-2020
CRL Learning resources
06-08-2020
LawTech and Access to Justice
12-06-2020
Independent Practice Rights Now
21-05-2020
Your wellbeing matters
11-12-2019
Could AI ignite the more human-centric side of the legal profession?
11-12-2019
About the Home Buying and Selling Group
Regulation Matters explores a wide range of regulatory issues in a simple, accessible way. It’s the first stop for CILEx legal practitioners and consumers looking for guidance, exclusive features and videos.

Latest Videos

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A guide to qualifying employment and work based learning

This webinar guide takes you through the Fellowship application process in relation to QE and WBL.

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Becoming a CILEx Advocate

A guide to gaining Advocacy Rights including eligibility guidance.

Case Studies

Evie Elsbury tells us about her alternative route to success

To mark National Apprenticeship Week, Evie shares her experiences and reflections on being the first Chartered Legal Executive to qualify through the new apprenticeship standard route. The Chartered Legal Executive Apprenticeship Standard was approved for delivery in 2016. The new standards were written by employer-led groups and focus on developing the skills, knowledge and behaviours required for a specific occupation, rather than achieving qualifications.
Kim's journey - Kim Boylett from Boyletts Law

"Just over two months on and so far, this is the best decision I ever made." When Kim Boylett began her CILEx journey and as she progressed through her career, she had always wanted to run her own firm, but the time was never right. Then in 2020, when the covid-19 pandemic hit, she took the opportunity to realise her dream.

Not knowing where to start, she contacted CILEx Regulation and found the support she needed to take her first important steps towards gaining practising rights. The entity application process helped Kim to consider all aspects of running her own Law firm, including practical business requirements such as; financial management, client care, marketing and creating robust policies and procedures, so that she was ready for when she opened her doors.
Why an ABS? Because good people, diverse skill sets and different backgrounds build capability and drive growth

Barbara Hamilton-Bruce, Head of Client Operations at Simmons Wavelength Limited, explores the real value of an ABS
A career in law: aspirations and achievements

Emma Johnson, Chartered Legal Executive Advocate, shares details of her CILEx distance-learning studies, Advocacy training, and what's next for her career...
Can legal professionals keep up with changing consumer demands?

Caroline Wallace, Strategy Director at the Legal Services Board, talks to Regulation Matters about consumer-facing issues and what will be expected of legal professionals and legal regulation of the future.

Changing the face of law

Chris Bones, Executive Chair of the CILEx Group, wants to change the face of law for the public and to ensure an accessible route into the profession. Discover his other plans and ambitions for the organisation.
Calling all aspiring legal practitioners!

There’s now a new way to achieve more from your Fellowship application. See how you can save money and gain independent Probate Practice Rights and Fellowship through ONE application.
Moving conveyancing into the 21st century

Eddie Goldsmith, chairman of the Conveyancing Association, discusses the Department for Communities and Local Government's recent Call for Evidence on improving the home buying and selling process in the UK.

Keeping your law firm safe from cyber attacks

John Kunzler, Senior Vice President of Financial and Professional Risks at insurance broker Marsh, talks to CILEx Regulation CEO Helen Whiteman about the latest cyber-security scams.

LinkedIn: From Links 2 Leads

Rachel Tombs, solicitor for 15 years and founder of legal-marketing and business-development consultancy Links2Leads, gives law firms the "dos and don'ts" for engaging with clients and consumers using social media.
Criminal Practice Rights: Getting you ready for trial

Sarah Phippen qualified as a Fellow of the Chartered Institute of Legal Executives in 2012. She discusses the CILEx Regulation's Criminal Practice Rights Course with Regulation Matters.

LawCare: You are not alone

LawCare is dedicated to promoting and supporting good mental health and wellbeing in the legal community. Its CEO, Elizabeth Rimmer, tells Regulation Matters all about the charity and its involvement in World Mental Health Day.
Practice Rights can benefit you, your practice and your clients

Chartered Legal Executive Advocate Gary Claeys explains to Regulation Matters how gaining CILEx Regulation Advocacy Rights has enhanced his professional status and transformed his role as personal injury lawyer.
Continuing Professional Development: All you need to know

If you’re unsure of how “planned activities”, “unplanned activities” and “professionalism” can count towards your outcomes-based CPD, Helen Whiting, CILEx Regulation’s Practitioner Authorisation and Supervision Manager, and Danielle Ingle, Practitioner Officer can help.
Your journey to Fellowship

Angela Tyrrell became a Fellow of the Chartered Institute of Legal Executives in July 2017. Here she tells CILEx Regulation about her path to Fellowship.

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RT @LawCareLtd: It's #WorldWellbeingWeek this week - here's LawCare's top tips for wellbeing. They may be simple, but they're sometimes the…

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RT @CILEXLawyers: We're delighted that the CILEX Annual General Meeting 2021 will take place on Thursday 22 July and will be attended by th…

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RT @LawCareLtd: How are you sleeping at the moment? If you're struggling to get to sleep or waking up in the night then read our sleep tips…

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RT @LSB_EngandWal: Last week, we published our decision to approve @CILExRegulation's application in relation to its Education Standards ht…

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CILEx Regulation is consulting on the proposal to amend the Rights of Audience Certification Rules. This consultati… https://t.co/wCzv2LX5hv

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RT @LSB_EngandWal: Today we published our decision to approve @CILExRegulation's application in relation to its Education Standards https:/…

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RT @LawCareLtd: Talking helps and LawCare is here to listen. Our free and confidential support service is available Monday-Friday 9-5.30 on…

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RT @CILEXLawyers: Looking for some excitement this June? Get 20% off Virgin experience days, save 10% on Go Ape tickets, or save over 40% o…

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RT @CILEXLawyers: We’re taking part in virtual #LegalPride2021 with @thebarcouncil and @TheLawSociety. We're encouraging our members to te…

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From the CEO's Desk

£255 each year is the estimated cost of the impact of money laundering to every household in the UK. CILEx Regulation's CEO Helen Whiteman explains how it intends to protect the regulated community and the public from the criminal activity.

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It's hard to believe that it has been a whole year since we last celebrated and promoted Mental Health Awareness Week. It runs from 13 May this year and many individuals and organisations are getting involved with events and activities across the UK. The theme is body image; how we think and feel about our bodies. Helen Whiteman, CEO of CILEx Regulation, shares her thoughts.

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