Case Studies

Our case studies section is packed with short videos and interviews with CILEx lawyers, industry commentators and regulated professionals who want to share their stories with you. If you'd like to tell Regulation Matters your story, let us know!

The SRA on why #diversitymatters


The Solicitors Regulation Authority published its latest diversity data figures in January 2018. Based on those findings, Executive Director Jane Malcolm discusses how the legal profession's make-up is changing, upcoming diversity events, and the SRA's top tips for promoting diversity within law firms.

Legal Ombudsman: All you need to know


Rebecca Marsh recently joined LeO as Chief Ombudsman. She explains to Regulation Matters when and how a consumer can approach LeO with a complaint about a legal service provider, and the likely length, cost and outcome of an investigation.

Legal Ombudsman: Coming soon...


Rob Powell, Chief Executive Officer at the Legal Ombudsman, reveals details of LeO's 2018-2019 Business Plan and explains his main focus for the coming years.

The LSB and the wider legal sector


Helen Whiteman, CEO of CILEx Regulation, talks to Helen Phillips, Interim Chair of the Legal Services Board, about how the LSB's work impacts legal regulators, practitioners and consumers.

How you could become a CILEx Regulation Authorised Entity


Debbie Everett, founder of newly launched law firm, talks to Regulation Matters about why she decided to set up her own conveyancing firm, what it means to be a CILEx Authorised Entity and her aspirations for the future.

LinkedIn: From Links 2 Leads


Rachel Tombs, solicitor for 15 years and founder of legal-marketing and business-development consultancy Links2Leads, gives law firms the "dos and don'ts" for engaging with clients and consumers using social media.

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