Rob Powell, Chief Executive Officer at the Legal Ombudsman, reveals details of LeO's 2018-2019 Business Plan and explains his main focus for the coming years.
Helen Whiteman, CEO of CILEx Regulation, talks to Helen Phillips, Interim Chair of the Legal Services Board, about how the LSB's work impacts legal regulators, practitioners and consumers.
Rachel Tombs, solicitor for 15 years and founder of legal-marketing and business-development consultancy Links2Leads, gives law firms the "dos and don'ts" for engaging with clients and consumers using social media.
Helen Whiteman interviews Chair of the Office for Legal Complaints, Wanda Goldwag, to find out about the work of the OLC and how far it has progressed with a "root-and-branch" review of the complaints process at the Legal Ombudsman.
Rubina Khanom, Chartered Legal Executive at Howells LLP, entered and won a competition to join CILEx Regulation at the UK Diversity Legal Awards. Live at the event, she tells Regulation Matters how CILEx helped in her battle to enter the legal profession and explains why diversity within the sector is so important to her.
John Kunzler, Senior Vice President of Financial and Professional Risks (FINPRO) at Marsh, a global leader in insurance broking and risk management, explains to CILEx Regulation CEO Helen Whiteman what he sees as the greatest current areas of risk to legal service providers and their clients.