Then, imagine, you get a call that makes you realise why we must all work hard to ensure that consumers are clear who they are dealing with and that they are protected.
I had one of those calls a little while ago. A firm was dealing with a deceased’s estate, which included the sale of a property. The firm had been appointed under the will as executor, which meant they were able to ensure that they dealt with the estate, and the family member was not happy with how they were dealing with it: could we help?
It was not a name we recognised and quickly it became clear that the firm and its owners were not members of CILEx. And, unfortunately, they did not appear to be members of any other regulator or professional body.
This meant that there was now a problem for my caller because:
I was left with directing the caller to Trading Standards and the Police. I felt really annoyed about that. Because – as far as we are concerned – Regulation really Matters.