Consumers need information about price, service, how to complain and regulatory protections so they can make informed decisions when choosing a legal firm. We recognise the lack of provision of this information by legal firms.
Following the recommendations of the Competition and Markets Authority (CMA) to increase transparency of information for consumers, we consulted, between September and December 2017, on how we should implement these recommendations. We have now published the consultation responses together with our response and decisions about our requirements of our firms to improve transparency for consumers.
In response to the consultation responses we will:
We aim to introduce these transparency Rules, with guidance, in January 2019.
You can find out more about the CMA legal services market study and our work in response to the CMA’s recommendations here.