January saw owners from seven CILEx Authorised Entities gather at Box End outside of Bedford for the first ever CILEx Regulation Insights Programme event. David Pope, Entity Manager, reports on a very successful day.
Nicola Pugh, Chartered Legal Executive at PCB Solicitors LLP, details the soft skills required of a legal practitioner working with an elderly client and explains how "Solicitors for the Elderly" is an organisation with a membership base far beyond solicitors alone.
Firms should make sure that they comply with all necessary legislation to provide protection to their clients and the public. David Pope highlights four areas that are important to get right for both consumers and firms.
Juliet Harvey, Chartered Legal Executive at Birketts LLP, explains how Resolution – an organisation with 6,500 legal-professional members – campaigns for a better family justice system for all.
The clock is ticking for your opportunity to get involved in the CILEx Regulation consultation on bold new measures to make the legal services market more consumer friendly for individuals and small businesses.
The Legal Ombudsman (LeO) recently published research exploring the language used in the complaints process and the impact that it may have on the outcomes for consumers. LeO Ombudsman Jason Chapman explains the main learning points from the research.