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Features

Welcome to our features section. Keep up to date with the latest topics and issues facing legal practitioners and consumers. From our top tips to the very latest regulatory developments and proposals, there’s something for everyone.

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The Legal Ombudsman’s top tips for best practice complaint handling

21.05.21

We have spent some time with law firms on a 1:1 basis over the last year and picked up on some common themes which we feel are creating barriers to resolving first tier complaints.
CILEx Regulation firm celebrates six months since opening during unprecedented year

22.03.21

Boyletts Law opened on 1 September 2020, shortly after the the country had come out of the first lockdown. Despite opening during one of the toughest times both economically and emotionally, the firm is ahead of target and is going from strength to strength.

Maintaining high standards in your personal and professional life

25.02.21

CILEx Regulation explores a recent case involving two allegations of professional misconduct in breach of Principle 2 of the CILEx Code of Conduct. The case serves as a reminder that the requirement to maintain high standards extends beyond professional settings and can apply to conduct in your personal life.

Comparison sites, customer reviews and legal services

22.02.21

For many people, comparison and review sites have become part of how they choose products and services. These sites are also gradually playing more of a role in helping consumers choose legal services. Find out how comparison sites can help consumers choose a law firm and how legal regulators are working to bring together comparison sites and law firms.
A power hour for your wellbeing

15.02.21

Bal Chhokar, Legal Assessor and Mental Health First Aider at CILEx Regulation. as well as a qualified Practitioner of Meditation, reveals her top tips for self-care.
Serious and organised crime – a £37 billion problem

20.01.21

CEO Carilyn Burman explains how in 2021 CILEx Regulation continues to work with the regulated community and the public in protecting them from criminal activity.

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