In honour of World Mental Health Day and in celebration of LawCare’s 20th anniversary, we attended “Making Mental Health Matter” along with 70 other attendees from across the legal community. Helen Whiting shares the main learning points from the day.
Helping your client is your number one priority but are you doing them justice? Principle 1 of the Code of Conduct (Code) is the Big Brother that watches over you when you act for your client. It can help you explain to your clients where you have to draw the line.
Competing priorities, clients and managerial requests can quickly pile up. Take care not to open the door to risk. What do you do if it all goes wrong?
Few people enjoy a complaint being made about their work. Here are seven learning points from our First-Tier Complaints Handling Survey 2017 to help you avoid complaints or deal successfully with them when they occur.