Principle 5 of CILEx's Code of Conduct (Code) shines a bright light on how to behave towards your clients and the standards your clients can expect from you.
Finding advice on complaints is vitally important for both consumers and our regulated community. Here, Regulation Matters provides clear information for consumers and for CILEx regulated members.
Vicky Purtill, Director of Authorisation & Supervision at CILEx Regulation, explains.
Events such as Refugee Week bring into focus the challenges facing some of the UK’s most vulnerable people, including legal challenges. Sarah Bailey, CILEx Regulation, reports.