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Features

Welcome to our features section. Keep up to date with the latest topics and issues facing legal practitioners and consumers. From our top tips to the very latest regulatory developments and proposals, there’s something for everyone.

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GDPR: Protecting your personal information

26.01.18

David Pope, Authorisation Manager at CILEx Regulation, summarises what consumers and law firms need to know and do to properly prepare themselves for the introduction of the General Data Protection Regulation.
The soft skills needed to support elderly clients

18.12.17

Nicola Pugh, Chartered Legal Executive at PCB Solicitors LLP, details the soft skills required of a legal practitioner working with an elderly client and explains how "Solicitors for the Elderly" is an organisation with a membership base far beyond solicitors alone.
Complying with legislation - what law firms need to know

18.12.17

Firms should make sure that they comply with all necessary legislation to provide protection to their clients and the public. David Pope highlights four areas that are important to get right for both consumers and firms.

Resolution: Campaigning for #NoFaultDivorce

18.12.17

Juliet Harvey, Chartered Legal Executive at Birketts LLP, explains how Resolution – an organisation with 6,500 legal-professional members – campaigns for a better family justice system for all.
Get involved in the legal debate

27.11.17

The clock is ticking for your opportunity to get involved in the CILEx Regulation consultation on bold new measures to make the legal services market more consumer friendly for individuals and small businesses.
Complaint handling: Top tips from the Legal Ombudsman

27.11.17

The Legal Ombudsman (LeO) recently published research exploring the language used in the complaints process and the impact that it may have on the outcomes for consumers. LeO Ombudsman Jason Chapman explains the main learning points from the research.

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