Regulated firms, self-regulated firms, unregulated firms, regulated individuals, unregulated individuals. Sometimes it can be difficult for the public to work out who is who and what legal service models and their regulated status might mean to them. David Pope reports.
Principle 5 of CILEx's Code of Conduct (Code) shines a bright light on how to behave towards your clients and the standards your clients can expect from you.
Finding advice on complaints is vitally important for both consumers and our regulated community. Here, Regulation Matters provides clear information for consumers and for CILEx regulated members.
Choices, choices. Where can consumers find the right information on legal services? Helen Whiteman highlights the issues and makes a recommendation.
Vicky Purtill, Director of Authorisation & Supervision at CILEx Regulation, explains.