We are living in uncertain times. How can you protect your own wellbeing and that of those around you? In this feature we look at what support is available for legal professionals and legal services consumers.
Young Legal Aid Lawyers (YLAL) is a group of lawyers who are committed to practising in those areas of law, both criminal and civil, that have traditionally been funded by way of legal aid. We believe that the provision of good quality publicly funded legal help is essential to protecting the interests of the vulnerable in society and upholding the rule of law.
Earlier this year, CILEx Regulation introduced new rules which place an emphasis on clear online price information that can support consumers when they choose their legal service provider. The Legal Ombudsman is an advocate for clear price information upfront but, given that 13 percent of complaints made by consumers are about costs, we want to ensure clear costs information is available throughout a transaction.
Buying a home is often the largest purchase you will make in your lifetime. It is important you have the right information, at the right time, to ensure you make informed decisions.
We’re delighted to announce that we’ve added speech, reading and translation support to our website, cilexregulation.org.uk. Browsealoud is an innovative tool from Texthelp which helps the millions of people out there who struggle to access and understand information online.
The Legal Ombudsman (LeO) recognises that the situation of every complaint is different and a “one size fits all” approach cannot be used. The LeO’s guidance provides a clear explanation of how it decides what a reasonable outcome to a complaint should be.