Understanding what drives consumers’ decision-making when choosing a firm is important; as is being aware of consumers’ experiences while using legal services. The Legal Services Consumer Panel take an annual look at this information through their Tracker Surveys. Findings from these surveys were published this month.
In the last of a four-part series focusing on disability and legal services, Jane Hatton from Evenbreak explains why "reasons" given for not employing disabled people are not really reasons at all!
In this article, Vicky Purtill, Director of Authorisation and Supervision at CILEx Regulation, talks about the new digital logo provided to law firms regulated by CILEx Regulation, which will give consumers additional reassurance that their chosen firm is regulated.
Dean Anthony Da Conceicao, Helpline Operations Manager at the National Autistic Society, hears daily how autistic people can be overlooked by legal services. He offers some top tips to ensure that consumers with autism get the support they need and deserve.
In the third of a four-part series focusing on disability and legal services, Jane Hatton from Evenbreak explains why everyone can benefit from an inclusive and accessible recruitment process.