The Legal Ombudsman (LeO) recognises that the situation of every complaint is different and a “one size fits all” approach cannot be used. The LeO’s guidance provides a clear explanation of how it decides what a reasonable outcome to a complaint should be.
In the spirit of spring-cleaning, at the end of this week CILEx Regulation is relaunching its corporate website. The website address - www.cilexregulation.org.uk - remains the same and you will be able to access the same documents and resources as you can on the existing site. But the new site aims to be cleaner, fresher, more user-friendly and more accessible.
The Legal Choices website helps consumers with decisions about legal issues and lawyers. The website is being updated, so soon there will be even more reasons to visit...
Since the 1981 Health and Safety (First-Aid) Regulations were introduced, providing physical First Aid support has been a requirement for all workplaces. Since then, physical First Aid has become ingrained in our culture. But with recent Mind research suggesting that nearly half of us will experience a mental health issue in our current job, it’s easy to see why the public, employers and mental health campaigners are now calling for mental health first aid to be given equal legislative status in the workplace.
That strange email that lands in our inbox promising riches or the latest bit of gossip may be easy to spot. But what about the one from your bank or Internet Service Provider? It looks the same as you would expect... but is it?