The Legal Ombudsman (LeO) recently published research exploring the language used in the complaints process and the impact that it may have on the outcomes for consumers. LeO Ombudsman Jason Chapman explains the main learning points from the research.
We talk to the Conveyancing Association's Director of Delivery, Beth Rudolf, about her career history to date and how the case of Brabners vs HMRC has shaken up the sector.
CILEx Regulation's CEO, Helen Whiteman, talks to the Conveyancing Association's Director of Delivery, Beth Rudolf, about the need for more transparent and consumer-friendly information in the conveyancing sector.
You may be asked to trust your legal services provider with some of your money. David Pope explains how regulated firms must manage client money, and things to consider if the firm is unregulated.