Accessing legal services can be challenging, and your clients are looking to you to help and support them. So are we really doing the most we can to make it simple for those sat in front of us? David Pope offers a few easy tips to follow.
Your website is often the first contact you have with consumers. So, make it as easy as possible for consumers to engage with!
In 2017 CILEx Regulation carried out its first diversity survey of its entire regulated community. The excellent number of responses has enabled CRL to better understand diversity and see some possible emerging trends. See the key findings infographic.
Bruce Turnbull, director at the Vulnerability Registration Service, tells Regulation Matters how the initiative helps vulnerable consumers and how the VRS is involved in the government's plan to introduce a six-week breathing-space scheme for individuals in debt.
So, you’ve spotted the purple “Legal Choices” speech bubble at the top of Regulation Matters, but what is it?
Clare Carter, Head of Development at the Access to Justice Foundation, discusses how the charity assists society's most vulnerable people, and explains how organising sponsored events and donating dormant client-account funds can further its work.