Earlier this year, CILEx Regulation introduced new rules which place an emphasis on clear online price information that can support consumers when they choose their legal service provider. The Legal Ombudsman is an advocate for clear price information upfront but, given that 13 percent of complaints made by consumers are about costs, we want to ensure clear costs information is available throughout a transaction.
Buying a home is often the largest purchase you will make in your lifetime. It is important you have the right information, at the right time, to ensure you make informed decisions.
We’re delighted to announce that we’ve added speech, reading and translation support to our website, cilexregulation.org.uk. Browsealoud is an innovative tool from Texthelp which helps the millions of people out there who struggle to access and understand information online.
The Legal Ombudsman (LeO) recognises that the situation of every complaint is different and a “one size fits all” approach cannot be used. The LeO’s guidance provides a clear explanation of how it decides what a reasonable outcome to a complaint should be.
In the spirit of spring-cleaning, at the end of this week CILEx Regulation is relaunching its corporate website. The website address - www.cilexregulation.org.uk - remains the same and you will be able to access the same documents and resources as you can on the existing site. But the new site aims to be cleaner, fresher, more user-friendly and more accessible.